SHIPPING & RETURNS
SHIPPING POLICY
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Delivery Locations: We offer shipping services throughout the UAE. Whether you reside in Dubai, Abu Dhabi, Sharjah, or any other emirate, we'll ensure your new puppy or pet accessories reach your doorstep safely.
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Shipping Costs: Shipping costs for puppies and pet accessories will vary based on your location and the size of the package. Please contact us for specific shipping rates.
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Delivery Time: For puppies, the delivery time will depend on various factors, including your delivery address. Once the purchase is confirmed, we will provide you with an estimated delivery time.
RETURN & EXCHANGE POLICY
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Puppies Return Policy: As puppies are living beings, we do not accept returns or exchanges. However, we are committed to the well-being of our pets and strive to ensure their health and happiness throughout their lives. If you encounter any health or behavior-related concerns with your puppy, please contact us, and we will be glad to offer guidance and support.
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Pet Accessories Return Policy: If you wish to return or exchange a pet accessory, please notify us within 1 day of receiving the product. The item must be in its original condition and packaging, and the return shipping costs will be the responsibility of the customer.
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Refunds: Refunds for pet accessories will be processed once we receive the returned item and verify its condition. Refunds will be issued by UAE bank account transfer .
Contact Us:
For any shipping or returns inquiries, feel free to contact us via phone at +971588575009 or Whatsapp at +971525152114 . Our dedicated team is here to assist you and ensure a smooth shopping experience with Goldog Kennel.